Privacy Policy

Last Updated: 2/1/2025

This Privacy Policy (the "Policy") explains how make.solar S.à r.l. (hereinafter referred to as "Company," "we," "us," or "our") collects, uses, discloses, and protects your personal data when you visit or use our website https://make.solar/ (the "Site") and any related services we provide (collectively, the "Services"). By accessing or using our Site and Services, you agree to the terms of this Policy.

1. Who We Are

We are committed to respecting your privacy and ensuring the security of your personal data.

2. Types of Data We Collect

When you use our Site or Services, we may collect the following categories of personal data:

1. Contact Information

Such as your name, email address, or other details you provide when creating an account or contacting us.

2. Account Information

Username, password, and other data related to your user account on our Site.

3. Payment Information

If you make purchases or subscribe to paid Services, we may collect information necessary to process payments (e.g., partial credit card details). Payment processing itself is handled by a third-party provider (Stripe), as detailed in Section 6.

4. Technical Data

IP address, browser type, operating system, referral source, device information, and similar data automatically collected when you visit our Site.

5. Usage Data

Information about how you use our Site, such as pages visited, time spent on pages, navigation paths, and interactions.

6. Communication Data

Records of your communications with us, including support requests or feedback you provide through email or our contact forms.

3. How We Use Your Data

We may use your personal data for the following purposes:

1. Providing and Improving Our Services

To set up and maintain your account, enable your access to our Site, and enhance user experience.

2. Processing Transactions

To process payments for subscription plans or other purchases you make on our Site.

3. Customer Support

To respond to your questions, feedback, or support requests.

4. Analytics and Personalization

To analyze Site usage, improve our Services, and personalize content or offers.

5. Marketing and Notifications

With your consent, to send you marketing communications or Site updates. You can opt out at any time.

6. Compliance

To comply with applicable laws, regulations, or legal obligations and to protect our legal rights, if necessary.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis under relevant data protection laws, which may include:

  • Performance of a Contract: When processing is necessary to provide Services you have requested.
  • Consent: When you have given your explicit consent for specific purposes (e.g., receiving marketing communications).
  • Legitimate Interests: When processing is necessary for our legitimate business interests, and such interests are not overridden by your data protection rights.
  • Legal Obligation:s When processing is required to comply with applicable laws or regulations.

5. Service Providers

We may employ third-party companies and individuals (collectively, “Service Providers”) to facilitate our Services, provide the Services on our behalf, perform Service-related activities, or assist us in analyzing how our Site and Services are used. These Service Providers may have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples include but are not limited to:

  • Hosting Providers: That host our Site and databases.
  • Analytics Services: That help us monitor and analyze usage of our Site, such as Google Analytics (see also Section 14 on Cookies).
  • Support Services: We may employ third-party service providers to provide assistance and engage in conversation with our customers.
  • Email Services: That assist in sending emails and other communications to you.
  • Payment Processor: Stripe (see Section 6).

6. Payment Processing via Stripe

We use Stripe to process credit card payments for any paid Services or subscriptions available through our Site. Stripe may collect and process certain personal data necessary to provide secure payment services (e.g., billing information, partial credit card details). We do not store full payment card details on our servers.

For more information on how Stripe processes personal data, please consult Stripe’s privacy policy at https://stripe.com/privacy.

7. Use of OneSignal

For the delivery of notifications (including push notifications), we use OneSignal. Depending on your browser or device settings, OneSignal may collect device information, IP addresses, and usage data to deliver notifications. You can manage or disable push notifications at any time through your browser or device preferences.

To learn more about how OneSignal handles your data, please refer to OneSignal’s privacy policy at https://onesignal.com/privacy_policy.

8. Behavioral Remarketing

We may use remarketing services to advertise on third-party websites after you have visited our Site. We, and our third-party vendors, use cookies and similar tracking technologies to inform, optimize, and serve ads based on your past visits to our Site. This helps us measure the effectiveness of our marketing campaigns and better understand which advertisements and services are of interest to you.

Our third-party advertising partners may include:

  • Google Ads (AdWords): Google Ads remarketing service is provided by Google Inc. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting the Google Ads Settings.
  • Analytics Services: That help us monitor and analyze usage of our Site, such as Google Analytics (see also Section 14 on Cookies).
  • Other Ad Networks: If applicable, we will provide information regarding additional networks in our Cookie Policy or upon request.

For more information on how we use cookies, please see Section 14 of this Policy or our separate Cookie Policy.

9. Troubleshooting

We use third-party service providers, as mentioned in Section 5, to identify potential threats (e.g., security vulnerabilities) and to fix certain software errors. In general, these service providers do not store or collect personal data beyond what is strictly necessary for troubleshooting or debugging. Any logs or diagnostic reports that contain personal data will be handled in accordance with this Privacy Policy and applicable data protection laws.

10. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage can be guaranteed to be 100% secure. You are responsible for keeping your login credentials confidential.

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once data is no longer needed, we will securely delete or anonymize it.

12. Your Rights

Depending on the jurisdiction in which you reside, you may have certain rights regarding your personal data, including:

  1. Access: The right to request confirmation that we process your personal data and, if so, to receive a copy of it.
  2. Rectification: The right to request corrections to any inaccurate or incomplete personal data.
  3. Erasure: The right to request the deletion of your personal data, subject to certain exceptions under the law.
  4. Restriction of Processing: The right to request the restriction of processing your personal data in certain circumstances.
  5. Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another controller.
  6. Objection: The right to object to certain processing activities based on our legitimate interests or to withdraw consent previously given.
  7. Lodging a Complaint: The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond in compliance with applicable data protection laws.

13. Third-Party Links

Our Site may include links to third-party websites or services that we do not operate or control. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy statements of any third-party websites or services you visit.

14. Cookies and Other Tracking Technologies

We use cookies, beacons, and similar technologies to improve your experience on our Site and to analyze user traffic. Please refer to our Cookie Policy (or the relevant section of our Site) for more information on how we use cookies and how you can manage them.

15. Children’s Privacy

Our Services are not directed to children under the age of 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately at [email protected], and we will take steps to delete it.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be effective upon posting of the updated Policy on our Site. We encourage you to review this Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

make.solar S.à r.l.

Email: [email protected]

Website: https://make.solar/

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of our Site and Services.